TAPTICKS
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System status

All systems operational

Last updated · May 20, 2026 · 14:32 UTC
Uptime · 99.987% trailing 90 days
Components

90-day status by surface.

  • API
    v1 · 84ms p50, 312ms p95
    Operational
    90 days agoToday
  • Checkout
    Card, Apple Pay, Google Pay, mobile money JM
    Operational
    90 days agoToday
  • Wallet pass generation
    Apple Wallet & Google Wallet
    Operational
    90 days agoToday
  • Webhooks
    Median delivery 320ms
    Operational
    90 days agoToday
  • Door scanner sync
    Background sync · offline-tolerant
    Operational
    90 days agoToday
  • Dashboard
    tapticks.app/dashboard
    Operational
    90 days agoToday
OperationalDegradedOutage
Past incidents

The full post-mortem record.

We publish every incident, no matter how small. Each one includes a duration, what we changed, and whether a fan ever noticed.

  • Degraded

    Webhook delivery delays in the EU edge

    Resolved · 38 minutes

    A Frankfurt POP misrouted retries during a routine deploy. Live deliveries succeeded but retries queued. All backlogged webhooks were delivered in order once the route healed.

  • Degraded

    Brief Apple Wallet pass-update lag

    Resolved · 11 minutes

    Apple's APNs latency spiked, delaying pass refreshes by 8-14 seconds for a subset of devices. Generation itself was unaffected and no fans were turned away at any gate.

  • Degraded

    Checkout payment intent timeouts

    Resolved · 22 minutes

    A misconfigured circuit-breaker on our payments edge dropped roughly 4% of intent creations to a 504. Failed intents auto-retried and no charges were ever doubled.

  • Outage

    Partial scanner sync outage

    Resolved · 1 hour 4 minutes

    Background scanner sync stopped reaching the upstream queue for one regional cluster. Door scanning continued offline — no fans were blocked from entry. Sync caught up automatically after the cluster recovered.

  • Degraded

    Dashboard load failures for new sessions

    Resolved · 17 minutes

    An expired internal cert broke session bootstrap for users without an active session. Active sessions were unaffected. Cert rotation is now automated end-to-end.

  • Degraded

    Apple Pay intermittent failures

    Resolved · 26 minutes

    Apple Pay handoffs intermittently returned a generic error on iOS 17.2. We rolled back the merchant-token caching change that triggered it.

See the changelog
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