Everyone gets
through the door.
We treat accessibility as a release-blocker, not a press release. Every Tapticks surface is built to WCAG 2.2 AA, tested with real screen readers on real devices, and works on a three-year-old Android with two bars of signal in MoBay.
Four things
we hold ourselves to.
Concrete and verifiable. If any of these slip, write us and we'll fix it in the next release.
WCAG 2.2 AA, audited quarterly
Every shipped surface — storefront, checkout, scanner app, dashboard — meets WCAG 2.2 AA. We re-audit the top 50 pages every quarter and publish the diffs.
Screen-reader tested before every release
VoiceOver on iOS, TalkBack on Android, NVDA on Windows. No release ships if a core flow — buy, wallet, transfer, refund — fails an SR walkthrough.
Low-bandwidth scanning at the door
Our scanner app works fully offline. Catherine Hall on a packed Saturday with a stadium full of phones jamming the cell tower? Doors still move at 250ms.
JMD-localised support, in plain language
Help written for Jamaican English. JMD as the default currency, JM phone formats accepted, support staffed 9am–10pm JM time, every day of the week.
Six practices,
every release.
These run in CI and in code review. Skipping one is a conversation, not a checkbox you can quietly tick.
- PRACTICE / 0101
Real device testing
We test on three-year-old Androids and entry-level iPhones on JM cellular. If a flow chokes on a Samsung A12 in Spanish Town, it doesn't ship.
- PRACTICE / 0202
Captions and transcripts
Every promo video we publish ships with captions and a plain-text transcript. Venue tutorials get the same treatment.
- PRACTICE / 0303
Keyboard-only complete
Buy a ticket, add to wallet, transfer to a friend — without touching a mouse. Tab order is checked on every PR by automated and human review.
- PRACTICE / 0404
Colour and contrast
Brand red is constrained to large type or non-text use. All body text holds 4.5:1 minimum, all interactive states hold 3:1. No exceptions for aesthetics.
- PRACTICE / 0505
Reduced motion respected
Marquees, parallax, and the live-dot pulse all collapse to static under prefers-reduced-motion. The product is identically functional, just calmer.
- PRACTICE / 0606
Wheelchair access at venues
Storefronts surface accessibility info up front — wheelchair routing, accessible seating sections, companion ticket policy — set by the venue, never hidden.
The Jamaican
calendar is loud,
broad, and local.
From a 60-cap rum bar in Treasure Beach to Catherine Hall at Sumfest — same product, same support, same payouts. Our fee structure and feature set reflect that.
Free listings for community fundraisers
Schools, sound systems running benefits, hurricane recovery shows — zero platform fee, settled the same way as any paid event.
JMD payouts to Jamaican banks, day one
You shouldn't need a US bank account to run a show in your own country. We settle to NCB, Scotia, JN, Sagicor, FCIB the next business day.
Sliding-scale fees for grassroots venues
Under 200 tickets per month? Our fee drops automatically. We'd rather make less on a 60-cap rum bar in Treasure Beach than not be there at all.
Tell us. We'll fix it.
Accessibility reports go to a real engineer, not a triage queue. We aim to acknowledge inside one business day and ship a fix within the release cycle.